Implementation Managers

These members of the workforce will support implementation at specific locations for a period of time and, when their work is done, will move on to new locations. Workers in this role might be employed by regional extension centers, providers, vendors, or state/local public health agencies, and would work together in teams. Preparation for this role will typically require six months of intense training for individuals with appropriate backgrounds.

General Description

Workers in this role provide on-site management of mobile adoption support teams for the period of time before and during implementation of health IT systems in clinical and public health settings.  

Suggested Background

Workers in this role will, prior to training, have experience in health and/or IT environments as well as some administrative or managerial experience.

Competencies

Workers in this role will be able to:

  • Provide leadership ensuring that implementation teams, consisting of workers in the roles described above, function cohesively.
  • Apply project management and change management principles to create implementation project plans to achieve the project goals.
  • Interact with diverse personnel to ensure open communication with the end users and with the support team.
  • Lead implementation teams consisting of workers in the roles described above.
  • Manage vendor relations, providing schedule, deliverable, and business information to health IT vendors for product improvement.
  • Coordinate implementation-related efforts across the implementation site and with their Health Information Exchange partners, troubleshooting problems as they arise.
  • Apply to these activities an understanding of health IT, meaningful use, and the challenges practice settings will encounter in achieving meaningful use.